Terms & Conditions

  1. Introduction

Welcome to the official website of Any Mess Cleaning Service(“we”, “us”, “our”). By accessing our website, submitting a booking, or using any of our services, you agree to be bound by the terms outlined in this Policy Document. This policy governs your use of our website, your interactions with us, and the services we provide.

Our mission is to deliver reliable, high-quality cleaning services with transparency and professionalism. These terms help ensure a clear understanding between our clients and our company.

2. No Refund Policy

Any Mess Cleaning Service operates a strict no refund policy for all services. This applies to all completed cleans, deposits, service fees, and booking charges.

2.1 Purpose of the No Refund Policy

Our teams allocate time, staff, and resources specifically for your booking. Once a service slot has been reserved or completed, the associated cost cannot be recovered. Our no-refund policy ensures fairness, efficiency, and consistency in the way we operate.

2.2 Non-Refundable Deposits

Some bookings—especially deep cleans, end-of-tenancy cleans, commercial cleans, or large homes—require a deposit. All deposits are strictly non-refundable, even if the customer cancels or reschedules.

2.3 No Refunds for Completed Services

Once a service has been carried out, no refunds or partial refunds will be issued under any circumstances unless legally required.

3. 3-Day Satisfaction Guarantee

Although refunds are not available, we offer a 3-day satisfaction guarantee as part of our commitment to customer care.

3.1 What the Guarantee Covers

If you are dissatisfied with the quality of any area included in your original booking, you may request a return visit. The following applies: - The issue must be reported within 3 days (72 hours) of service completion. - We will return once for free to re-clean the specific area(s) of concern. - Only the areas originally included in your booked service will be re-cleaned. - The return visit must be scheduled at a mutually convenient time.

3.2 Customer Responsibilities for the Guarantee

To maintain eligibility for the guarantee, customers must: - Ensure the property is in a state comparable to immediately after the initial clean. - Not introduce new mess or damage. - Provide access for the re-clean. - Report all issues clearly, including photos where helpful.

3.3 Exclusions and Limitations

The guarantee does not apply if: - New dirt, mess, spills, or damage occurred after the cleaning. - The area was cluttered or inaccessible during the initial visit. - Additional or upgraded services are being requested. - The issue reported is due to factors beyond our control (e.g., structural issues, mould, permanent stains).

4. Website Use & Access

By using our website, you agree to act responsibly and lawfully. The following is prohibited: - Unauthorised access or attempted access to our systems or data. - Scraping, copying, or reproducing website content without permission. - Using the website for fraudulent, harmful, or illegal purposes. - Uploading harmful or malicious software.

We reserve the right to update, modify, restrict, or remove website content at any time.

5. Booking Process & Payments

5.1 Booking & Payment Requirements

A 50% deposit is required at the time of booking to secure your appointment.

The remaining balance is due upon arrival of our cleaners before work commences.

All quoted prices are inclusive of VAT.

A booking is only confirmed once all required information has been provided and the deposit has been paid.

5.2 Pricing

Prices are based on the information provided by the client.

All prices quoted for end of tenancy cleaning assume standard cleaning conditions.

If a property is found to be excessively dirty, additional charges may apply.

Quotes may be adjusted if the property differs from the description provided by the client.

5.3 Additional Charges

Clients are responsible for parking fees, congestion charges, tolls, or access-related costs where applicable.

These charges must be paid either before or on the day of service.

6. Cancellations & Rescheduling

6.1 Customer Cancellations

Cancellations must be made at least 24 hours before the scheduled appointment.

Failure to cancel within this timeframe may result in a cancellation fee equal to the deposit or a percentage of the service cost.

6.2 Rescheduling

Customers may reschedule subject to availability.

Rescheduling within 24 hours of the appointment may incur a fee.

6.3 Company Cancellations

We reserve the right to: - Cancel or reschedule in cases of emergency, unsafe conditions, staff shortages, or other unforeseen circumstances. - Provide as much notice as reasonably possible.

7. Liability & Limitations

7.1 Customer Obligations

Customers must: - Ensure safe entry and clear access to all cleaning areas. - Secure valuables before service. - Declare fragile or high-value items.

7.2 Company Liability

While we take every precaution, we are not liable for: - Pre-existing stains, damage, wear, or structural issues. - Damage to items not disclosed as fragile. - Issues caused by poor property conditions, faulty appliances, or hazardous environments.

7.3 Insurance

Any Mess Cleaning Service holds public liability insurance to protect against accidental damage caused directly by our staff.

8. Privacy & Data Protection

Your privacy matters to us. We follow UK GDPR guidelines.

8.1 Data We Collect

We may collect: - Full name, address, and contact details - Booking details - Payment and billing information - Communications and service history

8.2 How We Use Your Information

We use your information to: - Provide cleaning services - Improve customer experience - Communicate about bookings or promotions - Maintain internal records

8.3 Data Sharing

We do not sell your data. Information may be shared only with: - Payment processors - Insurance providers (if required) - Legal authorities (if required by law)

9. Customer Conduct Policy

We expect all customers to treat our staff respectfully. We do not tolerate: - Abusive, threatening, or inappropriate behaviour - Unsafe, hazardous environments

We reserve the right to refuse service under such conditions.

10. Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any updated terms.

11. Contact Information

For questions, complaints, or general enquiries, please contact us:

Any Mess Cleaning Service
Phone: 07778020368
Email: info@anymesscleaningservice.com
Website: anymesscleaningservice.com

By using our website or booking our services, you confirm that you have read, understood, and agreed to the terms in this expanded Website Policy Document.